FAQ
Ordering, data files, and shipping
I need an SDF file
Library SDFs are provided through TimTec’s database-download process or by email. If a public download link is required, ask timtec@timtec.org for the current route. TT-BOT can help navigate catalog questions.
How do I search compounds?
Use Structure Search or ID / SMILES, or email a list with required amounts in Excel, SDF, SMILES, or MOL. Short tutorials: Structure Search tutorial and List Search (ID/SMILES) tutorial.
I cannot find an ID, order, CAS, or catalog number
Not all compounds are listed online. TimTec can quote custom synthesis for a structure or substructure you send.
How do I place an order?
Email orders@timtec.org, fax 302-292-8520, or call 302-292-8500. Say whether partial shipments are acceptable and include an email for carrier notifications. Approved business accounts can also order and download CoA/SDS files in the Customer Portal.
Payment
ACH, wire transfer, company check, and Visa, Mastercard, Discover, and American Express. Net 30 is offered on approved accounts (see Terms). W-9 and vendor-form requests: call 302-292-8500.
Shipping cost and origin
TimTec can waive listed freight if you provide a FedEx or DHL account. Published basic freight is $70 domestic U.S. and $185 international for individual-compound shipments. Carriers used include FedEx and UPS. A01 and A02 ship from the Orlando-area operation in Kissimmee. A03 is extended overseas stock. Refrigerated items are generally not booked for Friday dispatch unless you ask.
Delivery time
| Stock code | Location | Typical timing cited by TimTec |
|---|---|---|
| A01 and A02 | Orlando, in stock | Overnight–2 days |
| A03 | Extended overseas stock | 3–4 weeks (confirm on quote) |
Plating and storage
Compounds are stored dry and can be freshly dissolved. Delivery vessels include 1-dram (3.75 mL) vials and 96- or 384-well plates. Store in a dark, cool place; some lots need refrigerator or freezer conditions — TimTec will flag those. DMSO solutions are typically held at −20 °C or −80 °C; freeze–thaw cycles can affect stability.
Very small or very large amounts
TimTec states it will try to meet requests from below 1 mg up to multi-gram, and will quote kilogram-scale custom synthesis separately.
File-format conversion
SDF import into ISIS/Base or other desktop tools is a customer-side step (create/open a database, map fields, import). Excel cannot be converted directly to JC format; import to a chemistry database first. TimTec can quote data-conversion work. ChemDBsoft is TimTec’s own database package for SDF/MOL/SMILES workflows.